Returns & FAQs
Q: Are Face Masks required?
A: As of July 20th, 2020, Yes. Masks are Mandatory for all visitors, no exemptions.
Q:What is the Whetung Ojibwa Centre?
A: We are a seventh generation family run business focusing on Native Made/ Canadian Made arts and crafts. In addition to the arts and crafts we also have a museum and conduct educational workshops.
Q: Where are you?
A: Whetung Ojibwa Centre is located on Curve Lake First Nation, Ontario Canada. We are 30 minutes north of Peterborough and 2hrs northeast of Toronto.
Q:Where will my order ship from?
A: All orders are packed and shipped here in Curve Lake
Q: How do I know what I'm buying is authentic?
A: Our business has been around almost forever and what we sell is the best. Everything we sell has stood the test of time. We know our products, we have long relationships with our craftspeople and artisans (sometimes multi-generational). For instance we know the Moccasins we are selling are the best quality, craftsmanship and style because we've been in business for so long. If for some reason you are not 100% satisfied with your purchase please return or exchange it.
Q: How to Return Moccasins?
A: Moccasins can be returned anytime as long as they are unworn and still have the tags attached. Please mail the Moccasins back to us with instructions of what to do (size larger or smaller or refund). You pay for shipping back to us and we will pay for shipping the new items back to you!
Return Address: Whetung Ojibwa Centre, 875 Mississauga St. Curve Lake First Nation, Ontario Canada K0L 1R0.
Returns can also be completed in store. Our Return Policy is easy, Moccasins must be unworn, tags still attached, no time limit, for example, you do not have to return your moccasins within 60 days. Please email firstname.lastname@example.org
Q: I accidentally entered the wrong shipping address, is it too late to edit my order?
A: As long as you order has not shipped it's not too late to edit anything about your order. Please email email@example.com with any changes.
Please Note: If you entered the wrong address upon placing your order and your order is shipped to that address Canada Post will return that parcel back to us. Once your order is returned to us you will be refunded less a 20% restocking fee.
Q: Why are some things so expensive?
A: Yes, some of our items are really expensive. The expensive pieces are 100% hand made, the price reflects the time and effort the artist has invested in the creation of their art.
Q: Do you allow dogs?
A: Yes! If you've got 4 legs and a tail (or not) you are always welcome at Whetung's. But, (there's always a but), please use a leash when inside the building and please clean up after your animals. We have beautiful grounds that you can explore with your pets, including an official Monarch Waystation garden!
Q: Do you close after Thanksgiving?
A: No! We are open all year long for the most part, however we are closed from Christmas Day until just after the New Year. Summer Hours of Operations July and August 9am-6pm everyday, including holidays
Q: My friends Grand-daughter found Waboose. What is that?
A: That's great news! Waboose Whetung is a 8" doll dress in brown suede with pink fur trim. Waboose's job is to hide everyday around Whetung's 10,000 sq ft. If you find her grab her and you get $5 off your purchase or a store credit.
Q: Where is Waboose Whetung?
A: Sorry we are not allowed to give any clues or hints. Keep in mind if you are looking for her that Waboose is always reachable, she's never locked in a showcase or hiding really high in our rafters.
In one month Whetung Ojibwa Centre had visitors from over 160 different countries.
Whetung's is recommended by Lonely Planet Travel Guide for Canada!
Whetung means 'wind from the north'
Everybody who works at Whetung's is a member of Curve Lake First Nation
A man came back to us with a pair of Moccasins he purchased here 26ys ago and he's worn them almost everyday and loves them. He wanted a new pair exactly like his old pair and he was successful!
We have on display, (bring a camera), a 16 foot Singe Piece of Birch Bark Canoe, we also have a full size Seal Skin Kayak, and a Hand Painted Haida Canoe .